Cancellation and Refund Policy

1. Cancellation and Refund Request Period

• Immediate Cancellation after Payment: Cancellations made within 24 hours of payment or at least 48 hours before the scheduled date are eligible for a 100% refund.
• Based on Usage Date:
  • Cancellation 48 hours prior to the usage date: 100% refund.
  • Cancellation 24 hours prior to the usage date: 50% refund.
  • Cancellation within 24 hours: No refund.

2. Non-refundable Cases

Refunds are not available in the following cases:

• Failure to show up at the reserved time or use the service (No-Show).
• Violations of the platform’s terms of use.
• Non-refundable products as stated in the promotion or coupon policy.

3. Refund Process

• Refund requests must be submitted through the platform's customer service.
• Required information for the refund request:
  • Order number or payment receipt
  • Reason for cancellation/refund
• Approved refunds will be processed within 7 business days, with additional processing time depending on the payment method (e.g., credit card company).

4. Exceptional Cases

• Full refunds will be issued for cancellations or refund requests caused by merchant-related issues (e.g., defective products, service not provided).
• Full refunds or rescheduling are available in the event of natural disasters or unforeseen circumstances.

5. Additional Conditions

• If the merchant's refund policy differs from the platform's policy, the merchant's policy will take precedence.
• Payment fees may be deducted from the refund amount.